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Citibank is hiring for several positions in 2024, including Chat Operations Officer, Operations Support Specialist, and Operations Risk Specialist. These roles offer a hybrid work arrangement, allowing employees to work from home or the office. Applications are open until August 25, 2024. The recruitment does not specify salary details or application fees, and the selection process will include various stages. Educational qualifications and age limits vary by position. Interested candidates should apply by the deadline.For more information, please see the details below.

Organization Name	Citibank
Posts Name	Chat Operations Officer Operations Support Specialist Operations Risk Specialist Information Research Officer
Number of Vacancies	Various number of vacancies
Last date to Apply	25/08/2024
Location	Work from Home/Office (Hybrid/Onsite)

Chat Operations Officer: Graduate in any discipline with 2 years of retail banking experience.
Operational Risk Specialist/Information Research Officer: Graduate in any discipline.
Operations Support Specialist: 12th pass with 1 year of relevant experience.

No prior work experience is needed for the Operational Risk Specialist and Risk Operations Officer roles. Both fresh graduates and those with no experience are invited to apply.

For the Operations Risk Specialist and Information Research Officer positions, candidates will have a hybrid work style, with options to work from home or the office. The office locations are Chennai and Mumbai, respectively. For the Operations Support Specialist role, the job locations are Pune and Chennai. The Chat Operations Officer position is based in Chennai.

There is no application fee required for any candidates. Genuine recruiters do not ask for money to schedule interviews or offer jobs. If you receive such requests, be cautious as they may be scams.

For the Chat Operations Officer, Operations Support Analyst, and Operations Risk Specialist positions, the monthly salary is approximately Rs 34,160. For the Information Research Officer role, the salary is around Rs 41,600 per month. Please note that these figures are based on data from sources like Glassdoor and Ambition Box and may vary. Job seekers should be aware that salaries are not fixed and may fluctuate.

Candidates must be at least 18 years old to apply for this recruitment. There is no specified upper age limit.

• Use the chat platform to address customer inquiries and provide solutions to their complaints or queries.
• Follow up on customer requests through chat and email.
• Maintain in-depth knowledge of products and services to assist customers effectively.
• Analyze risk areas and develop solutions to meet customer needs.
• Ensure the security of sensitive information.
• Guide customers on how to use self-service options on the company website.
• Balance Net Promoter Score (NPS) with delivering a positive customer experience and managing operational losses.
• Prepare accurate MIS reports.
• Perform additional tasks and projects assigned by the team lead or manager.
• Collaborate with various departments and handle account-level system maintenance while addressing customer issues and complaints.

• Adhere to procedures to handle complex tasks and resolve issues through thorough investigation or research.
• Assist the team by acting as a subject matter expert, leading special projects, and guiding junior staff.
• Perform basic analysis, research, and manage workflows.
• Support a wide range of products and services.
• Relay important information to senior managers and assist in activities to reduce organizational losses or impacts.

• Perform detailed research to ensure data is accurate, relevant, and timely.
• Work with internal investment and corporate bankers to determine information requirements.
• Identify suitable sources for client-specific needs and projects.
• Collaborate with the team while taking individual responsibility for assigned tasks.
• Maintain high-quality client service and perform effectively under pressure in a deadline-driven environment.

• Adhere to established procedures to complete assignments.
• Provide support for a wide range of products and services.
• Submit results promptly to the Citi risk and control system.
• Work with both offshore and onshore teams to gather necessary evidence for testing.
• Report any control failures promptly.

Candidates for Citibank recruitment will be selected based on a shortlisting process, assessment test, and either a telephonic or in-person interview. Shortlisted candidates will be notified through their registered mobile number or email.

Eligible and interested candidates should apply online via the official website or the provided link.

Click to Apply Online for the Chat Operations Officer Role

Click to Apply Online for the Operational Risk Specialist Role

Click to Apply Online for the Information Research Officer Role

Click to Apply Online for the Operations Support Specialist

Candidates must register and apply online; offline applications will not be considered and will be rejected. Applications submitted after the deadline will not be accepted under any circumstances. Incomplete or late applications, including those lacking necessary enclosures, will be automatically rejected without further notice. Ensure your application is complete and submitted before the final date to avoid rejection.