Join Barclays and be at the heart of a global leader in banking! As a Customer Care Chat Support representative, you’ll play a key role in delivering exceptional service to customers, whether you work from home or the office. In this vital role, you’ll contribute to the brand’s success by providing support in an increasingly digital world. With opportunities to grow and thrive, this is your chance to make an impact and advance your career with a leading financial institution. Apply today!
| Organization Name | Barclays |
| Post Name | Customer Care Chat Support |
| Last date to Apply | 13/12/2024 |
| Location | Work from Home/Office (office location- Chennai) |
Education Qualification
12th grade pass or a graduate degree in any field
Work Experience
Both freshers and experienced candidates are welcome to apply.
Salary Details
Rs 34,300 per month approximately.
Age
Candidates must be at least 18 years old to apply for this recruitment. There is no specified upper age limit.
Responsibilities
- Provision of customer service through various communication channels including chat, email and phone.
- Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
- Collaboration with teams across the bank to align and integrate customer care processes.
- Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
- Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
- Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
- Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
- Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.
Key Skills Required
- Effective Communication: Strong verbal and written communication skills
- Technical Proficiency: MS Office Suite (Excel, Word, PowerPoint preferred)
- Typing Speed: Minimum of 25-30 words per minute
Selection Procedure
Candidates for the Barclays recruitment will be selected through a shortlisting process, followed by an assessment test and a virtual or telephonic interview. Shortlisted candidates, based on their age and qualifications, will be notified via their registered mobile number or email address.
How to Apply
Official Notification Click Here
Apply Online Click Here
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
