Amazon is hiring Chat Support Administrators for its My HR Live Support (MHLS) – Benefits team. In this work-from-home role, you will provide exceptional customer service to Amazon employees globally, assisting with benefits inquiries via various communication channels. Your responsibilities will include resolving issues, offering accurate information, and ensuring a smooth benefits process. Strong communication, critical thinking, and a high level of attention to detail are essential in this fast-paced, dynamic environment. Join and make a meaningful impact on the Amazon employee experience.
| Organization Name | Amazon |
| Post Name | Chat Support Administrator |
| Last date to Apply | 04/01/2025 |
| Location | Work from home |
Education Qualification
Graduate in any field
Work Experience
Freshers/Experience both can apply
Salary Details
LPA is approximately Rs 4.00 Lakhs.
Age
Candidates must be at least 18 years old to apply for this recruitment. There is no specified upper age limit.
Responsibilities
• Receive and resolve benefits inquiries primarily via phone, chats, and emails from employee contact channels.
• Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of problem solving and customer obsession.
• Build customer trust through empathetic, personalized conversations by assessing and adjusting the case management plan to each employee’s changing needs.
• Serve as a first point of contact for employee related inquiries and holistic case management services, including but not limited to financial, health, and internal review to meet compliance with corresponding benefit plans as defined by Amazon.
• Manage own workload effectively to meet SLAs, productivity goals, and escalate when significant changes or gaps in assigned workload arise.
• Resolve such inquiries holistically by referring to available documentation such as frequently asked questions, knowledge base articles, and standard operating procedures – escalate when these cannot be resolved.
• Respond to employees impacting issues that may arise during the benefits event and ensure the right communication and documentation occurs, even when information is limited.
• Use high judgement, critical thinking and rationale to balance process adherence with employee’s needs to analyze and decide on benefits requests.
• Consistently consult and collaborate with partner teams on process changes in an effort to resolve cross-functional issues to update and improve policies.
About Amazon
Amazon is a global leader in e-commerce, cloud computing, and technology, committed to being Earth’s Best Employer. Founded in 1994, it has grown from an online bookstore into a tech giant with services like AWS, Prime Video, and Alexa. Amazon fosters a culture of innovation, diversity, and continuous learning, empowering employees to think big and make an impact. With a focus on customer satisfaction, Amazon constantly pushes boundaries to improve experiences for both customers and employees. Joining Amazon means becoming part of a dynamic team that drives change and delivers value worldwide.
Why Amazon?
- Work from home with a flexible schedule supporting a global team.
- Be part of a dynamic and diverse workforce dedicated to providing best-in-class services to Amazon employees worldwide.
- Access to growth and learning opportunities with one of the world’s most innovative companies.
How to Apply
Interested and eligible candidates must submit their applications online through the official website or by using the link provided below.
Apply Online Click Here
Frequently Asked Questions (FAQ) – Amazon
What is the work environment like at Amazon?
Amazon promotes a fast-paced, dynamic, and innovative work culture. Employees are encouraged to take ownership, solve complex problems, and continuously learn and improve.
Can I work from home at Amazon?
Yes, many positions at Amazon, including customer service and HR roles, offer the opportunity to work from home. However, some positions may require in-office work depending on the role.
What are the typical working hours at Amazon?
Amazon offers flexible working hours, especially for remote roles. Some positions may require shift work to cover 24/7 operations, depending on the team’s needs.
Disclaimer
The Recruitment Information Provided above is for Informational Purposes only. This information has been sourced from the official site of the organisation. We do not provide any Recruitment guarantee. Recruitment is to be done as per the official recruitment process of the company. We don’t charge any fee for providing this job information.
